Automated Check-Call Cascade
FreightFlow360 runs a smart escalation cascade — GPS, SMS, AI voice, dispatch — so your team only handles real exceptions. Every check-call is automated, every exception is caught fast.
Works with any TMS. Connects via your email inbox. No integration project, no IT team. Setup takes 2 minutes and your first load is tracked automatically.
Smart Escalation
Three escalation steps. Under 3 minutes. Fully automated.
Each step only fires if the previous one fails. Most loads resolve at GPS — your carriers barely notice the automation running.
Check MacroPoint / ELD for real-time location
AI calls driver if GPS is stale or unavailable
Instant notification if AI voice call unanswered
From pickup to empty call, every check-in is handled automatically. No manual dialing, no missed updates.
FreightFlow360 auto-determines the optimal timing for each check-call type based on proximity to pickup, delivery windows, and shipper requirements.
Verify driver arrived at shipper, loaded, and departed on time.
Regular location and status check-ins throughout the haul.
Verify estimated arrival and alert on any delays.
Immediate escalation when anomalies are detected (stall, off-route, delay).
Confirm trailer has been emptied and driver is available.
Every check-call generates structured data that feeds carrier reputation scoring across all brokers on the platform.
Five steps from inbox connection to proactive shipper updates. No TMS integration required. Setup takes 2 minutes.
FreightFlow360 connects to your inbox and uses AI to parse load confirmations and dispatch sheets.
AI extracts shipper, consignee, dates, carrier, and driver info. GPS tracking via MacroPoint starts automatically.
GPS ping first, then SMS, then AI voice call. Smart escalation handles every load 24/7.
Late pickups, off-route deviations, stalled trucks, ETA slips — all caught in under 3 minutes.
Milestone emails, exception alerts, and branded tracking pages keep shippers informed without broker action.
The entire process is zero-touch after connecting your inbox. No per-load setup, no manual triggers.
Connect your inbox and start automating →200 loads/month = 240 hours of manual check-calls
200 loads/month = 0 hours of routine check-calls
<3 min
Exception Detection
240+
Hours Saved / Month
24/7
Automated Coverage
100%
Loads Tracked
Explore More
Automated check-calls are one piece of the puzzle. Explore the full platform.
Compare check-call tools and see what features matter most.
Automate your entire brokerage, not just check-calls.
GPS, SMS, and voice — multi-channel carrier tracking.
Detect late pickups, stalls, and ETA slips in under 3 minutes.
Proactive milestone emails and branded tracking pages.
How AI powers every step of the automation cascade.
Everything you need to know about automated check-calls for freight brokers.
FreightFlow360 follows a smart escalation: first it checks GPS via MacroPoint. If GPS is stale or unavailable, it sends an automated SMS to the driver. If no SMS reply in 5 minutes, an AI-powered voice call reaches the driver or dispatch. If all automated attempts fail, the broker gets an instant alert. The whole cascade runs in under 3 minutes.
No problem. FreightFlow360 automatically falls back to SMS and AI voice calls when GPS data is unavailable. Many small carriers don't have ELDs or GPS sharing set up — our multi-channel cascade ensures you still get location updates regardless.
Yes. MacroPoint (Descartes) is our primary GPS data source. FreightFlow360 pulls real-time location pings and uses them as the first step in the check-call cascade. If MacroPoint data is stale or the carrier isn't on MacroPoint, the system automatically escalates to SMS and voice.
Under 3 minutes from the moment something goes wrong. FreightFlow360 continuously monitors GPS breadcrumbs, check-call responses, and ETA calculations. It detects late pickups, off-route deviations, stalled trucks, ETA slips, tracking gaps, and detention risk — then alerts the broker and notifies the shipper proactively.
A typical load requires 6 manual check-calls at roughly 12 minutes each — that's 72 minutes per load. FreightFlow360 automates 100% of routine check-calls, so your dispatchers only spend time when there's an actual exception. For a 200-load/month brokerage, that's 240+ hours saved monthly.
Every type: pickup confirmation, in-transit location updates, delivery ETA verification, empty call confirmation, and milestone check-ins. The system auto-determines optimal timing based on proximity to pickup, delivery windows, and customer requirements.
Yes. FreightFlow360 works alongside any TMS. We connect via your email inbox, not your TMS API. No IT team needed, no integration project. Setup takes 2 minutes.
Every automated check-call generates structured data: carrier response time, response method, GPS accuracy, exception frequency. This feeds FreightFlow360's cross-broker carrier reputation model — giving you carrier reliability scores based on real performance data across all brokers using the platform.
Automate every check-call. Catch every exception. Free to start.
Connect your Gmail or Outlook inbox. Your loads are discovered automatically. Check-calls start running within minutes — no training, no configuration.
Works alongside any TMS via email integration.