AI-Powered Freight Automation
FreightFlow360's AI is an autonomous agent — it calls drivers, parses emails, detects exceptions, and notifies shippers. No prompts. No watching dashboards. It just runs.
Most freight tools slap "AI" on a dashboard with alerts. That's not automation — that's a notification app.
Five AI capabilities that replace manual work.
Reads rate confirmations, dispatch sheets, and load tenders from your inbox. Extracts shipper, consignee, dates, rates, commodity, equipment type, and reference numbers. Creates loads automatically — no data entry.
When GPS is stale and SMS goes unanswered, AI places a natural-language voice call to the driver. Understands responses like "two hours out, no issues" and extracts structured location/ETA data.
Monitors GPS breadcrumbs, check-call patterns, and ETA calculations continuously. Classifies 6 exception types: late pickup, off-route, stalled, ETA slip, tracking gap, detention risk — all in under 3 minutes.
Reads driver text replies — "2 hrs out", "loaded leaving now", "flat tire on I-40" — and extracts structured data: location, ETA, status, and issues. No driver app required.
Generates contextual milestone emails, exception alerts, and daily digests. Each message is specific to the shipment — not a generic template. Includes tracking links and real-time ETA.
INPUT
Driver texts: "flat on 40 near OKC maybe 3hrs late"
AI ACTION
AI extracts: Location = I-40 near OKC, Issue = flat tire, ETA impact = +3 hours. Triggers exception alert to broker. Sends proactive delay notification to shipper with updated ETA.
INPUT
Email contains PDF rate confirmation from carrier
AI ACTION
AI OCRs the document, extracts shipper, consignee, dates, rate, carrier SCAC, driver phone, equipment type, and commodity. Creates load, assigns carrier, initiates GPS tracking — all in under 60 seconds.
INPUT
GPS shows truck stationary at shipper facility for 3+ hours
AI ACTION
AI detects detention risk, calculates estimated accessorial exposure based on facility dwell time averages, alerts broker with recommended action. Logs event for carrier and facility scorecards.
<3 min
Exception Detection
95%+
Email Parsing Accuracy
24/7
Autonomous Operation
No. It's an autonomous agent that takes action without prompts. It calls drivers, parses emails, detects exceptions, and notifies shippers — all without human involvement. You don't talk to it; it runs your freight ops.
We use Claude (Anthropic) for text understanding and classification — parsing emails, SMS, and voice transcripts. Deepgram handles speech-to-text on AI voice calls. Proprietary models power exception detection and carrier reputation scoring.
95%+ accuracy on standard rate confirmations and dispatch sheets. The AI extracts shipper, consignee, dates, rates, carrier info, and reference numbers. Edge cases are flagged for human review rather than guessed at.
Currently optimized for English. Spanish language support for SMS and voice is on the roadmap. The AI handles common abbreviations, slang, and informal language that drivers typically use.
No. It handles routine work — check-calls, status updates, shipper notifications — so your dispatchers focus on exceptions, relationships, and growth. Think of it as giving each dispatcher a tireless AI assistant.
Visibility platforms show you data on a dashboard. Our AI acts on data — it makes calls, sends emails, detects problems, classifies exceptions, and notifies shippers autonomously. The difference is action vs. observation.
AI-powered check-calls, email parsing, exception detection, and shipper updates. Free to start.